Shipping & Returns

 

SHIPPING

How long will it take to receive my order? 

In the UAE items will be delivered within 2 days with. If you need the item on the same day please make sure you make the order before noon.  

 

GCC deliveries with UPS usually take 3-5 business days. Deliveries to Riyad and Jeddah usually take 1-2 days. 

Rest of the World deliveries take up to 7 days with UPS. If your country doesn't come up, please contact us for a specific quote or we will send you quote via email. Please note that all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer.

How much is the shipping?

  • A flat shipping fee of AED20 within the UAE

 

Can I send it as a gift to someone?

Yes. You can make a purchase and just leave us a note during Checkout that it is a Gift.  It will be gift-wrapped and a Gift Card from you will be included. Please make sure you provide us with shipping address of the receiver. 

Track your packages: 

UPS https://www.ups.com/track

 

RETURNS

We pride ourselves on quality toys and workmanship, but if you are unhappy with your purchase/s for any reason, or change your mind, please contact us within 7 working days of receiving your parcel/s and we will do our best to resolve the matter quickly. 

 

Please email our customer service at info@mybackyardchronicles.com with ‘Return request’ as the subject heading with your refund request. 

 

Any returned items must be in new, unused and resalable condition, and in original packaging if applicable. Items returned in less than perfect condition may not be eligible for return and it is up to the customer if they would like the items sent back to them at the customer's expense.

 

Please note that shipping charges are non-refundable and returns will be subject to delivery costs (except for faulty products).

 

Your refund will be credited to the original payment method used to purchase the returned item. Refunds process can take up to 14 working days to show on your account due to varying processing times between reception of the item, quality control and payment providers action. 

 

We don’t offer refunds or exchanges on sale items. 

 

We aim to check every order before it is sent to you. If your product is deemed to be faulty or of unacceptable quality, please contact us within 7 days with a picture of the damaged product and we will gladly accept your return and either refund in full, or re-supply you with another product of similar value, subject to availability. 

 

SAFETY

All of our products are chosen carefully with children’s safety in mind. We do highly recommend adult supervision when playing with any of our products. If there are no safety warnings on items then we advise that the item is for children 3+.

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